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Client Experience

This section demonstrates what your clients will see and experience when they receive verification requests from the Athenty platform. Understanding the client journey helps you better support your customers and set appropriate expectations for the verification process.

Overview​

When you initiate a verification request through the Athenty platform, your clients receive a secure link to complete their verification on their mobile device. The experience is designed to be:

  • Intuitive: Clear step-by-step guidance throughout the process
  • Secure: End-to-end encryption and secure data handling
  • Efficient: Most verifications completed in under 5 minutes
  • Accessible: Support for multiple languages and accessibility features

Verification Types​

Smart IDV (Identity Verification)​

Smart IDV provides a streamlined identity verification experience focused on:

  • Document verification (passport, driver's license, ID card)
  • Biometric matching with liveness detection
  • Real-time fraud detection
  • Quick completion (typically 2-3 minutes)

View Smart IDV Client Experience →

Smart KYC (Know Your Customer)​

Smart KYC offers comprehensive compliance verification including:

  • Enhanced identity verification
  • Address and financial information collection
  • PEP and sanctions screening
  • Risk assessment and compliance checks
  • Detailed audit trail

View Smart KYC Client Experience →

Client Journey Overview​

  1. Invitation: Client receives secure verification link via email or SMS
  2. Authentication: Secure access using time-limited verification link
  3. Guidance: Clear instructions and progress indicators throughout
  4. Data Collection: Smart forms with validation and auto-fill capabilities
  5. Document Capture: AI-assisted document photography with quality checks
  6. Biometric Verification: Selfie capture with liveness detection
  7. Review & Submission: Opportunity to review before final submission
  8. Confirmation: Clear confirmation of successful submission

Best Practices for Client Communication​

When sending verification requests to your clients:

  1. Set Clear Expectations: Inform clients about the verification process duration and requirements
  2. Prepare Required Documents: Let clients know which documents they'll need
  3. Ensure Good Conditions: Advise clients to complete verification in good lighting with stable internet
  4. Provide Support: Share your support contact for any client questions
  5. Follow Up: Monitor verification status and follow up with clients if needed

Technical Requirements​

Clients can complete verification on:

  • iOS: Safari on iOS 11 or later
  • Android: Chrome on Android 6.0 or later
  • Desktop: Modern browsers with webcam support

Security & Privacy​

All client verifications feature:

  • SSL/TLS encryption for data transmission
  • Secure temporary storage with automatic purging
  • GDPR and privacy regulation compliance
  • No data retention on client devices
  • Session timeout for security

Navigate to the specific verification types below to see detailed walkthroughs of each client experience.