Smart IDV
This guide walks through the complete experience for clients completing a Smart IDV (Identity Verification) request on their mobile device.
Overview
The Smart IDV mobile experience is designed to be intuitive, secure, and efficient. Clients can complete the entire identity verification process in just a few minutes using their smartphone.
Mobile-Optimized Design
The Smart IDV mobile experience is designed with mobile-first principles:
- Responsive Layout: Automatically adjusts to different screen sizes
- Touch-Optimized: Large buttons and touch targets for easy interaction
- Camera Integration: Seamless camera access for document and selfie capture
- Progress Indicators: Clear visual feedback on verification progress
- Offline Capability: Can save progress and resume when connection is restored
Security Features
- Encrypted Connection: All data transmission is encrypted
- Session Timeout: Automatic timeout for security
- Device Authentication: Optional device fingerprint or face ID integration
- Secure Links: Time-limited verification links that expire after use
User Experience Highlights
Guided Process
- Step-by-step instructions at each stage
- Clear visual indicators of progress
- Automatic validation of inputs
Document Capture Assistance
- Real-time feedback on document quality
- Auto-crop and enhancement features
- Multiple capture attempts allowed
Accessibility
- Large, readable fonts
- High contrast design
- Screen reader compatibility
- Multi-language support